Title
Resolution to Approve a Services Agreement with SunTel Services, LLC for upgrading Telephone System Software. (Not to Exceed $35,000.00)
Memorandum
Attached for your review and approval is a resolution authorizing a services agreement with SunTel Services, LLC for upgrading of the City’s Voice over IP (VoIP) phone system. The City’s phone system installation was completed in 2009 and the system has not been upgraded since that time. This upgrade will bring the software level on the phone system to a current level, and is required for SunTel to continue to provide support on the overall system.
SunTel was awarded the contract for the purchase and installation of the City’s VoIP phone system under RFP #676. That RFP also solicited pricing for ongoing maintenance for the post-installation system.
Under the terms of the current Suntel maintenance agreement, it is necessary for SunTel to perform any system software upgrades in order to continue to provide maintenance on the system during the contract term.
This services agreement is for labor and any necessary hardware needed to upgrade the system. Software and support is included in the annual VoIP phone system’s software maintenance agreement with SunTel.
This expenditure is planned for and budgeted in the FY2012 Information Technology Services Fund.
SunTel received Human Rights and Living Wage compliance approval on August 9, 2011.
Staff
Prepared by: Kathleen McMahon, Information Technology Services Unit
Reviewed by: Dan Rainey, Director, Information Technology Services Unit and Tom Crawford, CFO, Financial and Administrative Services Area Administrator
Approved by: Steven D. Powers, City Administrator
Body
Whereas, SunTel Services, LLC was awarded the City’s Voice over IP (VoIP) phone system installation and maintenance contract under RFP #676, including providing ongoing technical support and maintenance;
Whereas, The City’s telephone system is a critical communication tool;
Whereas, T...
Click here for full text