Title
Resolution to Approve Acquisition of Risk Management Claims Reporting and Management Information System ($37,175.00) and Establish a Project Budget Not to Exceed ($40,893.00)
Memorandum
The City’s Risk Management Service Unit, in response to increased concerns around inconsistencies in incident reporting around City property damage and employee injuries, the efforts required in providing consistent claims tracking and in continuing to provide effective management of the City’s Risk Fund, is proposing that a common technology platform be acquired that will allow for streamlining the standard processes for incident reporting (aka First Notice Of Loss Notification), improve the claims management process through automation and centralization, enhance financial reporting abilities, improve risk mitigation, enhance root cause evaluation and enrich loss control.
Effective risk management is vital to the mission of the City of Ann Arbor. Today, the City engages in proactive management of risk, but this is largely limited to the consistency that the current processes provide. The Safety, Loss Prevention and Risk Management functions are distributed among several service units; Human Resources manages Workers’ Compensation, Public Services manages Safety and Loss Control, the City Attorney’s Office manages personal injury cases and the Risk Management Service Unit manages City property loss or damage reports and the Risk Fund overall.
This distributed Safety, Loss Prevention and Risk Management approach is complicated by inconsistent incident reporting, loss of productivity and frustration among the several stakeholders. A centralized, common technology platform can improve these reporting inconsistencies, assure timeliness of the distribution of information all stakeholders, improve availability of data, provide transparency to the Risk Fund managers and stakeholders, and allow the City to proactively manage employee safety and property loss or damage risks....
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