Title
Resolution to Approve Annual Support and Maintenance of City’s Telephone System with Suntel Services, Inc. ($65,000.00)
Memorandum
Attached for your review and approval is a resolution which authorizes a purchase order for one year of Mitel Hardware Support and Software Assurance from Suntel Services, Inc.
Suntel is the original winner of RFP #676 for the purchase and installation of the system from Mitel. That RFP solicited pricing for maintenance for after installation costs of the system.
It is imperative to renew the maintenance agreement with Suntel for the City’s voice system in order to receive access to technical support, and retain the proper licenses for use of the software on this mission critical City system. For example, the five phone servers, covered under this agreement, process all incoming and outgoing city phone calls and must remain available.
The accompanying resolution authorizes the creation of a purchase order to process a payment to Suntel in the amount of $65,000.00 for the support and maintenance for both the City of Ann Arbor and the Ann Arbor Transportation Authority (AATA). The AATA is a partner with the City on the phone system and will be billed $7,238.00 for their share of the contract.
The annual maintenance cost of $65,000.00 is included in the approved FY2013 Information Technology Services Fund budget and SunTel Services received Human Rights and Living Wage approval on April 25, 2012.
Staff
Prepared by: Dan Rainey, Information Technology Services Director
Reviewed by: Tom Crawford, CFO and Financial and Administrative Area Administrator
Approved by: Steven D. Powers, City Administrator
Body
Whereas, Suntel Systems, Inc. was the successful bidder on Bid #676 for installation, maintenance, and support of the City’s Mitel Telephone System;
Whereas, The Mitel system is a crucial communication tool and is necessary for the daily operations and for the safety and security of the employees of the City of Ann ...
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