Title
Resolution to Approve a 5-Year Best Source Professional Services Agreement with American Conservation & Billing Solutions, Inc. for a Customer Portal and Consumption Data Analytics Solution (Aquahawk) ($222,641.67)
Memorandum
Attached for your review and approval is a resolution to approve a 5-year best source Professional Services Agreement with American Conservation & Billing Solutions, Inc. (AmCoBi) for a continued Customer Portal and Consumption Data Analytics Solution (Aquahawk) and associated software licensing, support and maintenance. The total contract amount is estimated at $222,641.67, which includes annual maintenance fees as well as pay-per-contact charges for e-mail, text, and phone messaging capabilities.
The City issues over $90,000.00 in credits per year due to apparent leaks and incurs additional customer dissatisfaction due to unexpected high water bills, which is unquantifiable. As a result, the City issued RFP 18-32 seeking a customer engagement and data analytic solutions that could take full advantage of the City's Advanced Metering Infrastructure (AMI) system. The solutions were required to provide customers self-service access to their water consumption data, allow them to set customer specific thresholds for alerts, provide projected bill estimates, and provide consumption analysis and leak detection on all meters for the City to review.
Through that RFP process, the City selected and entered into a 5-year contract with AmCoBi to implement its Aquahawk product. Because the current contract with AmCoBi is set to expire in 2024, staff is recommending AmCoBi as a best source because it originally implemented the current Aquahawk program and has provided good support for the past five years. AmCoBi possesses knowledge of the City's existing Aquahawk system and changing to a different system now would be unnecessarily expensive and inefficient.
Budget/Fiscal Impact: The FY2025 portion of $45,480.00 is planned for in the proposed ...
Click here for full text