Title
Resolution to Approve the Cityworks License, Maintenance and Support Agreement with Azteca Systems, LLC for FY2024 - FY2028 ($585,716.91)
Memorandum
Attached for your review and approval is a resolution which authorizes a five-year license and support agreement with Azteca Systems, LLC, for the CityWorks system, in the amount of $585,716.91. Azteca is the sole provider of CityWorks.
Budget/Fiscal Impact: The FY2024 portion of $106,000.00 is planned for and will be paid from the approved Information Technology budget. The remaining $479,716.91 is anticipated to be budgeted for in the FY2025 through FY2028 Information Technology budgets as follows:
FY 2025: $111,300.00
FY 2026: $116,865.00
FY 2027: $122,708.25
FY 2028: $128,843.66
CityWorks is a Geographical Information System (GIS)-centric asset management system used for managing asset and maintenance activities. CityWorks uses a central database to create and track service requests and work orders based upon a customer request or an asset's preventative maintenance schedule, and its location. One of the strengths of CityWorks is that by being GIS-centric, work can be managed by location, allowing for productivity to be maximized by optimizing staff deployments and work orders by geographic vicinity instead of just task type.
CityWorks has been implemented within Public Services Call Center, Solid Waste, Systems Planning, Field Operations (Forestry, Parks, Streets, Utilities, etc.), Facilities Maintenance, Water Treatment Plant, Safety Services Community Standards and Community Services Parks Maintenance and Planning and Development. A CityWorks web-based service request application is also available, allowing citizens to request and track service requests online (for example, sidewalk repair and pothole fill requests).
Renewing the CityWorks License, Maintenance and Support Agreement with Azteca Systems allows the City to keep the CityWorks software suite up to date and provides City staff unlimi...
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