Title
Resolution to Improve Data Transparency and Performance Management
Body
Whereas, The City of Ann Arbor's mission is to provide exceptional services that sustain and enhance a vibrant, safe, and diverse community;
Whereas, Michigan Public Act 252 of 20141 requires municipalities to be transparent and maintain a performance dashboard and report on key financial metrics to qualify City, Village, and Township Revenue Sharing;
Whereas, Performance management is considered a best practice in municipal management2 and is a critical component in assessing and improving operations;
Whereas, According to ICMA, "performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs, both internally and in the delivery of services to the public, and how that performance compares with its targets or with peer organizations. Performance data is intended not as an end result, but rather as a means to more informed decision making and a more engaged community.";
Whereas, The City of Ann Arbor has demonstrated necessary compliance and a commitment to performance tracking, examples include the City of Ann Arbor's Performance Dashboard3, Office of Sustainability and Innovations Metrics4, Monthly Water Quality Dashboard5, Public Services Statistics6, 2022 Annual Snapshot for Vision Zero Progress7, and AAPD Transparency Dashboard8;
Whereas, The City is engaged in a comprehensive redesign of its website;
Whereas, The City's performance dashboards report on numerous metrics and goals, but currently lack consistency in formatting, design, and location on departmental pages. In addition, the dashboards lack a consistent approach to performance monitoring across the organization and often don't include benchmarking data, identify progress towards targets in adopted plans, or compare progress with peer organizations or past performance. Progress on key performance indicators aren't centrally located or easi...
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