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File #: 19-0282    Version: 1 Name: 3/18/19 - Resolution for Aquahawk Consumption Data Analytics Software License
Type: Resolution Status: Passed
File created: 3/18/2019 In control: City Council
On agenda: 3/18/2019 Final action: 3/18/2019
Enactment date: 3/18/2019 Enactment #: R-19-104
Title: Resolution to Approve an Agreement with American Conservation & Billing Solutions, Inc. for a Customer Portal and Consumption Data Analytics Solution (est. $260,000.00 over 5 years) and Appropriation of Funds from the Water Supply System ($34,000.00) and Sewage Disposal System ($34,000.00) (8 Votes Required)
Attachments: 1. Aquahawk_PSA.pdf
Title
Resolution to Approve an Agreement with American Conservation & Billing Solutions, Inc. for a Customer Portal and Consumption Data Analytics Solution (est. $260,000.00 over 5 years) and Appropriation of Funds from the Water Supply System ($34,000.00) and Sewage Disposal System ($34,000.00) (8 Votes Required)
Memorandum
This resolution requests approval of a professional services agreement with American Conservation & Billing Solutions, Inc. (AmCoBi) for 5 years, for the purchase of software, support, and maintenance of the AquaHawk product through a SaaS subscription model. The total amount contract is estimated at $260,000.00, which includes annual maintenance fees as well as pay-per-contact charges for e-mail, text and phone messages.

Currently, the City issues over $90,000.00 in credits per year due to apparent leaks and incurs additional customer dissatisfaction due to unexpected high water bills, which is unquantifiable. As a result, the City issued RFP #18-32 to solicit customer engagement and data analytic solutions that could take full advantage of the City's Advanced Metering Infrastructure (AMI) system. The solutions were required to provide customers self-service access to their water consumption data, allow them to set customer specific thresholds for alerts, provide projected bill estimates, and provide consumption analysis and leak detection on all meters for the City to review.

Through the course of the RFP review and due diligence, 4 of the 7 respondents were eliminated by the evaluation committee. The three finalists conducted separate demonstrations at City Hall that addressed functionality, training, support, and implementation.

A pricing comparison of the three finalists is below:


Implementation Costs
Annual Cost*
Aquahawk
$32,700.00
$35,304.00
WaterSmart
$17,500.00
$42,000.00
Aclara
$62,000.00
$38,000.00

Based on the comprehensive evaluation of the proposed solutions, the City determined that AquaHawk had the most complet...

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