Title
Resolution to Approve a 3-year Renewal of Agreement (FY2019-FY2021) for Software Support and Maintenance with SeeClickFix, Inc for the City's Mobile Service Request System (A2 Fix It) and Approve Amendment No. 1 of this Agreement ($40,250.00)
Memorandum
The attached resolution seeks approval of a 3-year Renewal (FY2019-FY2021) for Software Support and Maintenance with SeeClickFix, Inc for the City's Mobile Service Request System (A2 Fix It) as well as approval for Amendment No. 1 of this Agreement in the amount of $40,250.00 on behalf of the Information Technology Service Unit. This renewal is presently needed because the first 3-year renewal of the Agreement, which was approved by City Council on 2/16/2016 pursuant to 16-0094, is set to expire.
Budget/Fiscal Impact: This expenditure is planned and budgeted in the approved FY2019 Information Technology Services Unit budget and will be budgeted for in the FY2020 and FY2021 Information Technology Services Fund Budgets. There are no additional funds being requested.
The SeeClickFix application is the platform upon which A2 Fix It is built and has been instrumental in providing a unified location for citizens to report issues and find information. The system also integrates into the City's asset management software (Cityworks) which allows for seamless workflow routing of issues. It is imperative to maintain the agreement with SeeClickFix, Inc. to receive application updates, and maintain support.
SeeClickFix, Inc. complies with the requirements of the City's Non-discrimination and Living Wage Ordinances.
Staff
Prepared by: Joshua Baron, Applications Delivery Manager, ITSU
Reviewed by: Tom Shewchuk, Director, ITSU
Reviewed by: Craig Hupy, Public Services Area Administrator
Approved by: Howard S. Lazarus, City Administrator
Body
Whereas, SeeClickFix, Inc. is the provider of SeeClickFix software support and maintenance, software updates and upgrades and it is necessary to enter into an agr...
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