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File #: 16-1140    Version: 1 Name: 9/6/16 Suntel Annual Maintenance Agreement
Type: Resolution Status: Passed
File created: 9/6/2016 In control: City Council
On agenda: 9/6/2016 Final action: 9/6/2016
Enactment date: 9/6/2016 Enactment #: R-16-340
Title: Resolution to Approve a Purchase Order to Suntel Services, Inc. for 3-Year Telecommunications Maintenance and Support Agreement FY2017-FY2019 ($167,201.70) utilizing GSA contract GS-35F-0095X
Attachments: 1. City of Ann Arbor 2016
Title
Resolution to Approve a Purchase Order to Suntel Services, Inc. for 3-Year Telecommunications Maintenance and Support Agreement FY2017-FY2019 ($167,201.70) utilizing GSA contract GS-35F-0095X
Memorandum
Attached for your review and approval is a resolution authorizing the creation of a purchase order to Suntel Services in the amount of $167,201.70 for 3-years of maintenance and support of Mitel Telecommunications Hardware Support and Software Assurance (FY2017-FY2019).

Fiscal/Budget Impact: The annual maintenance cost of $167,201.70 is included in the approved FY2017 Information Technology Services Fund budget

Suntel is the original winner of RFP #676 for the purchase and installation of the system from Mitel. That RFP solicited pricing for maintenance for after installation costs of the system.

It is imperative to renew the maintenance agreement with Suntel for the City's voice system in order to receive access to technical support, and retain the proper licenses for use of the software on this mission critical City system. For example, the five phone servers, covered under this agreement, process all incoming and outgoing city phone calls and must remain available.

Executing a new 3-year Suntel Services maintenance and support agreement, in lieu of separate 1-year agreements, saves the City $18,675.00 over a 3-year timeframe. This 3-year agreement is budgeted for in the FY2017 IT fund.

The accompanying resolution authorizes the creation of a purchase order to process a payment to Suntel in the amount of $167,201.70 for the support and maintenance of the City of Ann Arbor.

SunTel Services complies with the provisions of the City Non-discrimination and Living Wage ordinances.
Staff
Prepared by: David Harris, Senior Network Lead
Reviewed by: Tom Crawford, CFO and Financial Service Area Administrator
Approved by: Howard S. Lazarus, City Administrator
Body
Whereas, Suntel Systems, Inc. was the successful bidder on Bid #676 for installation...

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