Title
Resolution to Approve Contract with SunTel Services for City-Wide Telecommunications System and Services - RFP No. 676 (Not to Exceed $724,681.00) and a Supplemental Appropriation of Funds from the Information Technology Fund Reserves and a Budget amendment to FY2008 Information Technology Budget ($82,324.00) (8 Votes Required)
Memorandum
The attached resolution seeks authorization to execute a contract for services and telecommunications equipment from SunTel Services for an upgrade and migration of the City’s analog Centrex telecommunication and Octel voicemail environments to a modern telecommunications platform. This will allow the City to upgrade it’s aging telecommunications infrastructure to a modern voice-over-IP phone and voicemail system.
A Request for Proposal, RFP No. 676, was published in June 2007 and twelve responses were received by the Purchasing Unit on August 2, 2007. The twelve proposals were reviewed and evaluated by the City’s Telecommunications Committee with a finalist round of four selected for further evaluation.
The final four respondents were: Sentinel/Cisco; Suntel/Mitel; Teoma/Avaya and All-Tronics/NEC. The final four respondents each spent one day at City Hall where they were asked to bring equipment and phones for City staff review and provide a walkthrough of their solution including phones, premise equipment, 911 locator capabilities, redundancy and fail-over abilities, call accounting software, maintenance and provisioning of phones and voicemail and their proposed call center solution.
Members of the City’s Telecommunications Committee then visited three of the final four for all day sessions, where the team did a detailed review of each provider’s solution set, after which the team arrived at two finalists: Sentinel/Cisco and SunTel/Mitel.
Members the City’s Telecommunications Committee then developed a final specification for each vendor that would provide the City with essentially the same services from eit...
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