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File #: 13-0907    Version: 1 Name: 9/3/2013 Suntel Services 3-yr Telecom Agreement
Type: Resolution Status: Passed
File created: 9/3/2013 In control: City Council
On agenda: 9/3/2013 Final action: 9/3/2013
Enactment date: 9/3/2013 Enactment #: R-13-286
Title: Resolution to Approve a Purchase Order to Suntel Services, Inc. for 3-Year Telecommunications Maintenance and Support Agreement FY2014-FY2016 ($189,491.04)
Attachments: 1. Suntelannual_agreement3yrpricing
Title
Resolution to Approve a Purchase Order to Suntel Services, Inc. for 3-Year Telecommunications Maintenance and Support Agreement FY2014-FY2016 ($189,491.04)
Memorandum
Attached for your review and approval is a resolution authorizing the creation of a purchase order to Suntel Services in the amount of $189, 491.04 for 3-years of maintenance and support of Mitel Telecommunications Hardware Support and Software Assurance (FY2014-FY2016).

Suntel is the original winner of RFP #676 for the purchase and installation of the system from Mitel. That RFP solicited pricing for maintenance for after installation costs of the system.

It is imperative to renew the maintenance agreement with Suntel for the City’s voice system in order to receive access to technical support, and retain the proper licenses for use of the software on this mission critical City system. For example, the five phone servers, covered under this agreement, process all incoming and outgoing city phone calls and must remain available.

Executing a new 3-year Suntel Services maintenance and support agreement, in lieu of separate 1-year agreements, saves the City $10,431.00 over a 3-year timeframe. This 3-year agreement can be funded through available funds in the FY2014 IT fund.

The accompanying resolution authorizes the creation of a purchase order to process a payment to Suntel in the amount of $189,491.04 for the support and maintenance for both the City of Ann Arbor and the Ann Arbor Area Transportation Authority (AAATA). The AAATA is a partner with the City on the phone system and will be billed $7,238.00 annually for their share of the contract.

The annual maintenance cost of $189,491.04 is included in the approved FY2014 Information Technology Services Fund budget and SunTel Services received Human Rights and Living Wage approval on August 7, 2013.
Staff
Prepared by: Russell Hanshue, IT Infrastructure Services Manager
Reviewed by: Tom Crawford, CFO and Financial Service Area Admi...

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