Title
Resolution to Approve Agreement with Complus Data Innovations, Inc. for Parking Citation Collection
Memorandum
Attached for your review and approval is a resolution to approve a professional services agreement with Complus Data Innovations, Inc., for parking citation issuance, processing, collection, and record management. The existing contract for services with Complus Data Innovations, Inc. (CDI), expires November 14, 2013.
The City issued RFP #849 in April 2013 for parking citation issuance, processing, collection, and record management services. Responses were received from eight companies: Aparc Systems, Brekford, CDI, Data Ticket, Duncan Solutions, Municipal Citation Solutions, T2 Systems, and Xerox. A committee with representatives from Police, Treasury, Customer Service, Information Technology, and the University of Michigan Parking Services was convened to review and evaluate responses.
The committee selected three finalists, CDI, Duncan Solutions, and Xerox, who were invited to make presentations and be interviewed by the committee the week of June 17, 1013. Each firm was instructed to make their presentations based on the life cycle of a parking citation. After reviewing the RFP responses and evaluating presentations, the committee met on June 21 and selected Complus Data Innovations, Inc. as the best possible solution for the City.
CDI has developed a customer service approach that our community has come to expect. They currently handle almost 10,000 inquiries annually from City of Ann Arbor citizens and visitors. Additional benefits of this new agreement include:
ยท Improved enforcement of parking for the University of Michigan - CDI will provide new handheld enforcement devices to University Parking Enforcement Staff. These devices will upload citations wirelessly allowing customers to view, pay, or contest their citations minutes after receiving them. In addition, University staff will be able to take photo of violations which gr...
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