Title
Resolution Directing City Administrator to Investigate the Establishment and Funding of an Office of Ombudsperson for the City of Ann Arbor
Staff
Reviewed By: John W. Reiser, Senior Assistant City Attorney
Body
Whereas, The mission of the City of Ann Arbor is to deliver exceptional services that sustain and enhance a vibrant, safe, and diverse community;
Whereas, Core values that form the basis of the City's Organizational Strategic Plan include being accountable to the public we serve and being committed to the pursuit of excellence, with the goal of delivering exceptional service to the public;
Whereas, The City of Ann Arbor provides services through dozens of departments including Zoning, Planning, Building, Rental Housing, Engineering, Community Standards, Trash and Recycling, Assessing, Customer Service, and several other departments, boards, and commissions;
Whereas, The City lists at least four dozen types of permits and licenses1 on its website;
Whereas, The City residents and users of City services often become frustrated by the complexity associated with applying for the myriad permits, certificates of compliance and occupancy, plan review, and various licenses available or required in Ann Arbor;
Whereas, Although the City has several avenues for users to appeal adverse decisions by City staff, including the Zoning Board of Appeals, the Housing Board of Appeals, the Construction Board of Appeals, the Historic District Commission, it can be prohibitively expensive to exhaust those remedies;
Whereas, Other Michigan municipalities, including the cites of Detroit and Flint, and the University of Michigan, have created Offices of the Ombudsperson to assist their residents, students, faculty, and staff with problems that arise during their interactions with governmental and educational staff and officials;
Whereas, National and international professional organizations such as the United States Ombudsman Association and the Internatio...
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