Title
Resolution to Approve a Purchase Order to SunTel Services for FY2012 Annual Support and Maintenance of City’s Telephone System ($34,345.00)
Memorandum
Attached for your review and approval is a resolution which authorizes the purchase of one year of Mitel Hardware Support and Software Assurance from Suntel Services.
Suntel is the original winner of RFP #676 for the purchase and installation of the system from which Mitel. That RFP solicited pricing for maintenance for after installation of the system. Suntel offered us federal G.S.A. pricing for maintenance for all of our systems.
It is imperative to renew the maintenance agreement with Suntel on the system to receive access to technical support, and retain the proper licenses for use of the software on this mission critical City system. For example, the five phone servers that are covered process all incoming and outgoing city phone calls and must remain available.
The accompanying resolution authorizes the creation of a purchase order to process a payment to Suntel in the amount of $34,345.75 for the purchase of support and maintenance for both Ann Arbor City and the Ann Arbor Transportation Authority (AATA). AATA will be billed $5,238.00 for their share of the contract.
The annual maintenance cost of $34,345.00 is included in the FY2012 Information Technology Services Fund budget and SunTel Services received Human Rights and Living Wage approval on August 9, 2011.
Staff
Prepared by: Kathleen McMahon, Information Technology Services Unit
Reviewed by: Dan Rainey, Director, Information Technology Services Unit
Reviewed by: Tom Crawford, Interim City Administrator
Body
Whereas, Suntel Systems was the successful bidder on bid #676 for installation of the telephone system including technical support for the Mitel Telephone System;
Whereas, Mitel Telephones are crucial communication tools and are necessary for the daily operations and for the safety and security of the employees of the City of...
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